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@@ -32,6 +32,7 @@ description: "每日精选AI行业要闻、开源热点、学术前沿及大V观
6. pimgeek转发了一篇关于公司**用ChatGPT替代客服导致翻车**的文章([Link](https://mp.weixin.qq.com/s/68NngKn8nhZEziLkRvBcTg))，文章指出用户更倾向于与真人客服沟通，数据显示多数用户不希望产品引入AI客服，甚至会因此考虑更换竞争对手。
<br/> [![图片](https://cdn.jsdelivr.net/gh/justlovemaki/imagehub@main/assets/2025/07/news_01jzja8krvf3j8sjyv4b0hfcqp.jpg)](https://cdn.jsdelivr.net/gh/justlovemaki/imagehub@main/assets/2025/07/news_01jzja8krvf3j8sjyv4b0hfcqp.jpg) <br/>
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